We offer web hosting as part of every website build. We can also assist you to switch your website to our hosting if you are not satisfied with the service offered by your current provider.
We can be very helpful with any hosting ownership and access control issues.
1 What is website hosting?
Every website needs a hosting server to be live and operational on the internet. Generally, the hosting server is a kind of computer that is connected to the internet network. There are large companies that are specialising in providing hosting servers for web designers.
We rent one of these hosting servers and keep all our customer’s websites on this machine. We manage our client’s websites, our hosting provider looks after the whole infrastructure. If something unpredictable would ever happen to us, our customers can contact our supplier.
2 Paying for website hosting
Although you pay a single website build fee, hosting has to be renewed every year. If the renewal fee is not paid in time, your website will be taken down. It is possible to re-instate a website after it has gone down, but this can be a time-consuming process.
To avoid this risk, Framework Digital invites our hosting customers to set up a Direct Debit payment. We send out timely reminders in advance, to ensure that customers are informed about the upcoming payment.
3 What if there is a problem with hosting?
Our hosting company has implemented a number of measures to ensure that downtime is minimised and issues are quickly resolved. We have got tested backup system that automatically creates a perfect copy of every website we host every night.
Framework Digital are alerted if any hosting-related issues are identified on our customers’ websites, we can then work to resolve the problem as efficiently as possible. It is rare for all websites to be out of action for any length of time. Should this occur, we will liaise with the hosting company, do everything in our power to resolve the issue and keep our customers informed.
As a part of our web hosting service, we offer domain names registration and SSL certificates as well as basic mailbox server for small businesses.