Terms & Conditions

Framework Digital Terms and Conditions of Business

We keep our ‘modus operendi’ (habits of working) simple: we deliver the agreed service, and we expect you to pay on time for our work.

We are generous with sharing our expertise, and we are keen to go the extra mile; please mind the limits. Asking for more than contracted will incur charges.

Our Terms and Conditions are here to ensure we (the Company) and our clients have the same understanding of what are the services we deliver, responsibilities, limitations that we and our clients are taking and accepting by entering the contract.

The term ‘Company’ in these conditions refers to Framework Digital Ltd.

Business terms

§1. Payment

1.1 Unless specifically varied in the Project Cost or Estimate section of our proposal or otherwise in writing by the Company, the following payment terms shall apply:

1.2 For One-Off fees (such as but not limited to website development);

1.2.1 50% (non-refundable) of any ‘one off’ value is due prior to commencement.

1.2.2 50% balance will be due the following sign off and prior to placing the project live.

1.2.3 Where sign off is requested and no response is received within 14 days, the balance becomes payable in full. 1.2.4 Invoices will be due for payment strictly within 14 days of submission.

1.3 For ongoing fees (such as but not limited to Hosting and Online Marketing);

1.3.1 Payment must be made in advance of the service being provided.

1.3.2 Where payment is late, it is still applicable, but the Company are not obliged to provide services for the period that the payment was late.

1.4 All fees quoted are subject to review and adjustment by the Company.

1.5 The Company currently has a standard hourly rate of £66.00 but this will be reviewed regularly and any new work will be undertaken at the prevailing rate.

§2 Non Payment

2.1 In the event that full payment is made later than required by the conditions set under the section ‘Payment’ or if only partial payment is made, the Company may at its absolute discretion charge for administration costs and interest on any monies owed at either the rate of 2% interest per month or at the annual rate of 7% above the base rate published from time to time by Lloyds Banking Group plc, whichever is the greater rate, calculated weekly and compounded monthly.

2.2 Failure to apply such charges does not constitute a waiver of the option so to charge.

2.3 If the Customer also holds a Hosting Account with the company, the Hosting account may be terminated without notice in the event that invoices fall into arrears. This will affect email communications and any other services provided by the Company.

In the event that payment is not received, arrears may be passed to our Debt Collection Agency. Additional fees are applied by the Debt Collection Agency.

§3 Copyright

3.1 Copyright in all documents, papers etc prepared or caused to be prepared by the Company is expressly reserved by the Company until full payment is received.

3.2 Upon full payment of all invoices provided to the Customer, all rights to any work carried out by the Company for the Customer is passed to the Customer. From this point, the Company assumes no rights to the material created and supplied except in accordance with below.

3.3 The Company maintains the right to re-use code that it has created whilst providing services to the Customer. The Customer does not have ‘resell’ rights unless a separate signed resell rights document has been obtained (at additional cost).

3.4 The Customer shall indemnify and save harmless the Company against any claims that may arise out of the content or nature of the material stored upon any computer or server or which may be prohibited or protected by the laws of any country or state relating to copyright, confidentiality or intellectual property

§4 Royalty Free Images

4.1 Wherever possible, royalty-free or public domain images may be used in the design of the Customer’s website with the approval of the Customer. Any conflict between an unknown author of such images and publication of said images on site will be the full responsibility of the Customer. The Company will charge for any time involved in correcting the use of images that the Customer does not have the right to use.

4.2 Additional costs will be incurred should the company be required to obtain Royalty Free Imagery. The standard cost is £40 per image supplied, regardless of whether the image is used.

§5 Cancellations

5.1 If a project is cancelled following the order being confirmed and prior to the deposit being paid, the Customer accepts that this deposit is still due and should be paid.

5.2 If a project is cancelled at any point during the design process, the full deposit is non-refundable and therefore will be retained.

5.3 If a project is cancelled at any point during the build process, the full project balance is payable.

5.4 Annual hosting service requires 30 days end of month notice before the renewal date. Any work undertaken by the Company to comply with client’s transfer instructions in providing files etc to your new provider will be charged a daily rate (£528.00), invoiced and payable in advance of such a transfer.

5.5 Online Marketing services paid monthly (defined below) require 30 days end of month notice.

5.6 30 days end of the month for any service shall mean the end of the month following the month in which cancellation was received. (example cancellation on 12th September, service ends 31st October)

5.7 Notice of cancellation should be made in writing via post or email.

5.8 Notice is deemed to have been received by either ‘48 hours from 1st Class post’ or ‘a read receipt on email’.

5.9 Information and files retained by the Company will be returned to the Customer upon final payment for any outstanding invoices.

§6 Withdrawal of Services

6.1 The Company reserves unto itself the right to withdraw its services at its entire discretion, in the event of failure to pay. Upon such withdrawal of its services, the Company shall be under no liability whatsoever to compensate the Customer for any costs, losses or damages, howsoever arising, that the Customer may incur or may have incurred.

6.2 It is hereby agreed between the Company and the Customer that where the Company withdraws its services, the Company may remove any material stored upon any computer or server and shall not be under any obligation to return or provide access to, any and all files, documents, papers, etc. belonging to the Customer until payment is made in full of all the Company’s invoices.

§7 Third Party Services

Where the Company uses any third-party services, site search facilities, chat room, email or tracking services, the Company is not responsible for third-party service commitments, quality, or availability. We will make reasonable effort to make upgrades but, in some cases, we may require additional funding, e.g. Twitter changed its name, logo and API, changing Twitter’s name, logo and API to X incurs addition charges.

§8 WordPress

Where the Customer has paid for (and payments are up to date) the WordPress hosting service, it is the responsibility of the Company to ensure all updates are installed within a reasonable time from the update being released.

WordPress admin access will be granted to the Customer. Any plugins added by Customers or modifications made by Customers without acceptance granted by the Company will validate the web hosting contract. Company will continue providing web hosting services but cannot guarantee website’s secure and uninterrupted operation.

§9 Amendments and Fixes

An Amendment – any item that when requested is different to what was originally requested. This is typically where content is provided and later changed or upon seeing a project part built, or a new feature, page element is required.

A Fix – this is typically through a function not working as was originally agreed.

When a new task is requested by the Customer, the Company will determine whether the request is a Fix or an Amendment. A Fix of any previously agreed and paid for item will be free from charges. Amendments are charged at the standard hourly rate £66.00. The customer agrees to pay these fees as invoiced.

§10 Browser Compatibility

The Company will ensure that any website build is compatible with the current versions of Internet Explorer, Safari, Google Chrome and Mozilla Firefox browsers at the time of release when viewed on a desktop computer, recent Apple devices.

Further Browser configurations (version number and device type) should be specified to the Company at the time of the project. Ensuring Browser Compatibility on these additional browsers and devices is charged at the Company’s standard hourly rate. We cannot guarantee 100% compatibility with all browsers, devices and networks.

§11 Uploading of Websites

The Company is responsible for uploading the Customer’s website and testing all functionality where the site is hosted by the Company.

The Company is not responsible for uploading the Customer’s website to hosting servers not provided by the Company. Nor is the Company responsible for the hosting configuration of the Customers hosting provision if it is not with the Company.

However, The Company agrees to upload to another provider’s servers at the Company’s standard hourly rate.

Where functionality will not work on another provider hosting server, the Company will demonstrate the same functionality working on its hosting servers to prove that the functionality works, and the server is at fault.

§12 Hosting and Domain Services

In line with best practice, the company uses third-party hosting and domain registration services. Whilst it is the responsibility of the Company to act in the Customer best interests when sourcing such suppliers, the Company cannot guarantee ‘100% up-time’ and any hosting services used on your behalf are subject to the terms and conditions of the provider. These will be provided on request or are part of separate service level agreement.

If the Customer decides to move web hosting away from the Company, the Company will provide assistance at a charge. Moves cannot take place where overdue invoices exist. During any period where unpaid invoices exist and therefore hosting is still being provided, the hosting fee will continue to accumulate and be payable before a site can be moved.

§13 Online Marketing

Online Marketing services include:

Search Engine Optimisation (SEO), which is defined as carrying out various activities to improve a website’s position within search engine rankings.

Pay per Click management (Google Ads), which is defined as setting up and ongoing optimisation of pay per click advertising campaigns.

Social Media Marketing/Management is defined as helping the Customer to promote their products or services through a variety of social media channels.

The Company will carry out tasks known to help businesses through the chosen online marketing method.

The Company will report its activity and results to the Customer.

Whilst the Company has a track record of achieving positive results, the Company cannot guarantee improvements.

For Cancellations: 30 days end of a month shall mean the end of the month following the month in which cancellation was received. (example cancellation on 12th September, service ends 31st October)

These terms of appointment are governed by and subject to English law.

Complaints procedure

We provide a quality service for our clients and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards. Our formal complaints handling procedure can be obtained on request – call 01296 320 820