Privacy Policy
We make a conscious effort to keep your data safe and to handle it carefully by following industry standards and good practices. The sole purpose to keep your personal data is to convey business with you or to offer you our assistance.
Framework Digital is registered with ICO (Information Commissioner’s Office) Reference: ZA795203
Updated on 13/02/2022
WHO WE ARE
FRAMEWORK DIGITAL LTD
Registered address: 26 Temple Street, Aylesbury, HP20 2RQ
Telephone: 01296 320820 (Mon – Fri / 9am – 5pm)
Email: admin@frameworkdigital.co.uk
Our website address is https://frameworkdigital.co.uk and http://framework.digital
WHAT PERSONAL DATA DO WE COLLECT AND WHY WE COLLECT IT?
We collect data from users and site visitors. This may include personal data, such as name, email address; and technical data, such as information about cookies.
Any personal data collected and retained through question/contact forms are used solely for contacting you back and answering your questions about one of the services that we offer. We may keep your data for a period of time that is required to address your initial request or to deliver our service and convey business arrangements with you.
We use Google Analytics which uses cookies to track visitor interactions with this website. We use those statistics internally to improve website user experience and website operation. You can block cookies to be saved on your device or you can delete cookies once saved.
We collect anonymous data of IP addresses of visitors. An IP address is used to identify the country, city and network from which a computer is connecting to the internet. We analyse the IP address of website visitors to improve the website operation and detect spam.
More about Cookies Policy
Google Analytics Privacy Policy
WHO WE SHARE YOUR PERSONAL DATA WITH?
We don’ share any personal data with anyone. The only exemption could be in case of dept collection agency and binding legal request.
HOW LONG WE RETAIN YOUR DATA?
We keep contact form entries for six years, analytics records for 25 months, and customer purchase records for ten years.
WHAT RIGHTS YOU HAVE OVER YOUR DATA?
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. You can email your request to admin@frameworkdigital.co.uk This does not include any data we are obliged to keep for administrative or legal purposes.
WHERE WE KEEP AND PROTECT YOUR DATA?
Your web and email hosting are based on U.K. servers. We use third-party cloud storage services Dropbox, Amazon AWS and Google. European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe. We check and ensure that our service providers are compliant.
GENERAL DATA PROTECTION REGULATION (GDPR)
When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.
Key terms
Information we collect, how we use it, and how long we keep it for
We will only collect information about you if we have a lawful reason to do so. Lawful reasons include performing our contract (where you are our client), where we have a ‘legitimate interest’ (for example, if you are referred to in a matter on which we are advising), and where you have given your permission for us to use your personal information in a particular way (for example, marketing or training updates). We do not collect special category personal data.
WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE?
We have procedures in place to deal with a data breach or potential data breach of our hosting server. An automated system is monitoring our web and email hosting server and your websites and mailboxes within it. In case of misfunction, an automated message is sent to admin@frameworkdigital.co.uk In case of data loss, we have got 14 days of backup to restore. If service is discontinued for more than 30 minutes and the alert message has been received, we will inform you by sending an email with estimated recovery time. In case of a major failure, when estimated recovery time may exceed 4 hours, we will make a public statement about the outage on our website and social media channels.
COMPLAINTS PROCEDURE
We provide a quality service for our clients and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards. Our formal complaints handling procedure can be obtained on request – call 01296 320 820 or email admin@frameworkdigital.co.uk