How to set up mailbox on iPhone and iPad

To review your settings or set up a new account please follow the instruction.

You need:

• an active email account with us
• username – that is your email address for the mailbox you want to set on your device
• your email account password –  contact admin@frameworkdigital.co.uk if you can’t remember it
• 10 minutes or less

1

Go to Settings – cogs icon on your device

2

Next, find Accounts & Passwords and tap this option.

3

If you are setting up a new account tap ‘Add Account’ then go to 4A.

If you are reviewing your current setting tap the account name you want to manage then go to 4B.

4A

NEW ACCOUNT

Pick ‘Other‘

Add Mail Account

Fill in  all details and press ‘Next’ – that will take you to step 5

4B

REVIEW AN EXISTING ACCOUNT

Confirm the email account

5

Account Screen where you can review:

Account Information  – (name, email and description)
Incoming Mail Server – hostname that is always in the same format mail.(your domain name)
Username – your username is simply your email address
Password – it was supplied by us (if you have lost your password then email admin@frameworkdigital.co.uk)

From this screen, you can go to SMTP (steps 6 and 7)  and Advanced (step 8)

6

SMTP server setting – tap Primary Server

7

Important settings here! 

Server is on
Incoming Mail Server – hostname that is always in the same format mail.(your domain name)
Username – your username is simply your email address
Password – it was supplied by us (if you have lost your password then email admin@frameworkdigital.co.uk)
Use SSL is on
Authentication is set to ‘Password’
Port is 587

8

The last step – Advanced

INCOMING SETTINGS:
USE SSL is on
Authentication is set to ‘Password”
Server port is 993

9

DONE!

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We are using exactly the same server with the same settings as our customers. We have got various computer systems and mobile phones that are receiving and sending hundreds of emails every month. So, if email service would not work as it should, we are first to know and act to restore the pace and order.

If you have better things to do in your life than setting up email app on your computer or mobile, let us do it for you – call 01296 320820 and enquire about ‘Support Hours’.

General email setting instructions are available here.