We’ll be saving hours of time each week managing our payments which we plan to reinvest into continually improving our service to you.
Paying through GoCardless FAQs
What is a Direct Debit mandate?
A mandate (also known as a “Direct Debit Instruction” or “Direct Debit Request”) is set up on a customer’s bank account when a Direct Debit is authorised for a specific merchant, usually via our online form. An active mandate needs to be in place before any Direct Debit payments can be collected.
How do I set up Direct Debit?
To set up a new Direct Debit, the merchant you wish to pay through GoCardless will need to provide you with an authorisation form to complete. This is an online form and will most commonly be sent to you via email.
Once you submit the completed form online, we will then initiate the process for your bank to set up a new Direct Debit Instruction (mandate) on your bank account. Once active, we will then be able to charge your account according to the payment parameters set for you by the merchant.
What if my account requires multiple signatures to authorise Direct Debits?
When you complete the online payment page, you will find a check box at the bottom that indicates More than one person is required to authorise Direct Debits on your bank account. Select this option and you will be directed to complete a mandate form after submitting your details online.
How do I cancel a Direct Debit?
You can cancel a Direct Debit mandate in one of the following ways:
Directly with your bank or via your online banking or by contacting us and request cancellation 01296 320820 or email firstname.lastname@example.org
Can I pay using a credit or debit card?
GoCardless is an online Direct Debit provider and as such, they do not offer customers the option to pay via credit or debit cards. You need to provide your bank account name and number and sort code.
How long does it take to process my payment?
Your payment will be paid out to us within two working days after the charge date.
How do I obtain a refund for a payment I’ve been charged?
If you require a refund for a payment you’ve been charged, you would need to get in touch with us.
How will payments appear on my bank statement?
Click the button to set up Direct Debit on our payment system.